Reference

Read These Terms Before You Start

These terms set out what you agree to when you open and use your mcwaff account — including how deposits via bKash, Nagad, and Rocket are handled, what we expect from you, and what happens if something goes wrong.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh region dependentTerms updated without noticeContact us for any dispute
mcwaff Read These Terms Before You Start
TERMS CONTACT

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you believe your account has been actioned incorrectly under them, our support team is the right place to start. We handle account queries, wallet disputes involving bKash, Nagad, or Rocket, and requests for account closure. Raise your concern through any of the channels below and we will respond in writing.

Live Chat Open the chat widget from any page in your account. Describe the specific clause or transaction in question and we will check it directly.
Email Support Write to our support address with your account ID and the terms section you are querying. We reply to every email in the order received.
Help Centre Our help centre carries plain-language summaries of the key terms sections, including wallet rules for bKash, Nagad, and Rocket account holders.
HOW WE OPERATE

How mcwaff Enforces These Terms Fairly

We apply these terms consistently across all accounts. If a term changes materially — for example, how wallet withdrawals via Rocket or Nagad are processed — we publish the update on the platform before it takes effect. You can always request a copy of the current terms from our support team.

Account Security

We use encrypted sessions for all account activity. You are responsible for your own login; report any unauthorised access to support immediately so we can act.

Wallet Transaction Records

Every bKash, Nagad, and Rocket transaction linked to your account is logged. If you dispute a figure, request the transaction record from support with your account ID.

Terms Update Process

When we revise these terms, the updated version goes live on this page. Continuing to use your account after that date constitutes acceptance of the new version.

Account Closure Requests

You may request account closure at any time by contacting support in writing. We process closure requests and confirm the outcome once any pending wallet balance is settled.

Your Questions About These Terms

The questions below cover what we hear most from account holders in Bangladesh about how these terms work in practice — from wallet rules to account suspension and dispute resolution.

Yes. Whether you transact via bKash, Nagad, or Rocket, the same account terms apply. Wallet-specific processing steps are described in the payments section of your account.

We publish updates on this page before they take effect. Using your account after an update is posted means you accept the revised terms. Check this page if you are unsure of the current version.

We will notify you via your registered contact. You can raise a dispute through our support team in writing. Pending wallet balances are reviewed as part of the suspension process.

Eligibility depends on your local law and the regions mcwaff is permitted to serve. It is your responsibility to confirm that using the platform is lawful in your location before opening an account.

Email or live-chat our support team with your account ID. We will send you the current version in writing. The live version is always available on this page.

These terms set the framework for any dispute. Raise it first through our support channels. We document all correspondence and aim to resolve wallet and account disputes in the order they are received.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.